1. How much does an
FBI background check cost?
Answer. $50/per person per request + shipping fees (please
select only one shipping option). Additional services are also
available for additional costs and can be found on our application.
2. How long will it
take to process my background check request?
Answer. Applications are processed in 5-7 business days (excluding
Saturday, Sunday, & major holidays) after we receive the
documentation. The first business day begins the day after we
receive your application. If we receive your application and
it is not filled out correctly, this will result in delayed processing
time (we will need to contact you and obtain a completed application).
3. Where can I have
my fingerprints taken?
Answer. We recommend you contact a local law enforcement agency
(police station or sheriffs office), or embassy if located
outside of the United States.
4. How do I obtain the
FD-258 fingerprint cards?
Answer. You can inquire at the facility doing the fingerprinting,
or you can print the fingerprint card from our application onto
standard white printer paper, and have the official print you
directly onto the paper.
5: If I choose
Regular Mail for the return of my background check results, and
the results are lost in the mail, can I request another copy
Answer. NO. FBI background checks are deleted from our system
24 hours after they are printed and mailed. If your package is
lost by the United States Postal Service, you will need to pay
an additional $35 for NBCI to reprocess the background check
and ship to you via ground UPS. We are not responsible for lost
packages by the United States Postal Service, and we will not
send out another copy via that method.
6. Do my fingerprint
cards need to be notarized?
Answer. No. The most important aspect of your fingerprint
cards are the formatting of the fingerprints themselves, and
that you use the FD-258 card.
7. I have had trouble
being fingerprinted in the past (poor quality fingerprints).
Do you have any recommendations for how to get good fingerprints?
Answer. We recommend you use a cocoa butter or Vitamin E based
lotion for several days before fingerprinting, to hydrate and
heal your skin for the best possible fingerprints.
8. I only had one fingerprint
card done. Do you need two cards?
Answer. We strongly recommend that you send two cards. We
will accept one fingerprint card, but if your fingerprints are
rejected by the FBI (due to poor quality), we can scan a second
card if we have one. If we do not, we will need to contact you
to send one and wait until we have received it, delaying the
process. If you are not in rush, this may not be a factor. If,
however, you are in a rush, you may want us to already have the
2nd card to scan.
9. Can you send me an
apostilled FBI background check?
Answer. No, we cannot, but your results can be apostilled.
Our results are FBI authenticated documents (which means they
contain the FBIs seal, section chiefs signature,
and come to us in the required PDF format directly from the FBI).
You can send the mailed FBI background check results to the U.S.
Department of State to obtain the apostille. The link to the
U.S. Department of State is on our website.
10. Can you send my
FBI background check results to the U.S. Department of State
Answer. No, we cannot; the results must be mailed back to
you, the applicant.
11. What methods of
payment do you accept?
Answer. We accept check, money order, or credit card (except
12. What website browser
do I need to use in order to open my emailed FBI background check?
Answer. INTERNET EXPLORER must be used. This service will
not work with Chrome, Firefox, Safari, or any other browser.
If necessary, please copy the link into Internet Explorer.
13. Can I get an FBI
background check, through your Channeling process, for employment
or licensing reasons within the United States?
Answer. No; If you need an FBI background check for employment
or licensing within the U.S. that type of request should be coordinated
and processed via the appropriate state agency (or state police).
14. Can I scan a photocopy
of the fingerprint card via email?
Answer. No; all documents must be submitted via mail, even
if you are not currently residing in the United States.
15. Can my results be
sent to c/o to someone else?
Answer. The only instance in which you can have results sent
c/o to someone else is to your attorney. In this
case, your attorney would need to submit a request to us on their
letterhead, with both yours and your attorneys signatures
on the same document, along with the application, fingerprints,
16. I had records sealed/expunged
and they are still showing on my FBI background check results.
Can NBCI fix this for me and send me a new background check?
Answer. No we cannot. The research for background checks are
completed by the Federal Bureau of Investigation (FBI). Should
there be any questions about the information contained in the
report, please send a written challenge request to the FBIs
CJIS Division at the following address: FBI CJIS Division, Attention:
Criminal History Analysis Team 1, 1000 Custer Hollow Road, Clarksburg,
17. Can I check on the
status of my FBI background check?
Answer. Yes, you may contact us in regards to the status of
your background check. However, if your application was sent
via standard U.S. postal service without tracking, please allow
an appropriate amount of time for the application to be delivered
before calling. Also, when calling to check the status of your
background check, please provide us with the exact name used
on the application, how the application was sent (UPS, FedEx,
DHL, Standard US Mail, etc.), if the packaged had tracking, what
day it was delivered and signed for, and where the package was
coming from. The more information you provide, the faster we
will be able to assist you. We understand that many people have
time sensitive requests, and we are constantly working to return
results as fast as possible.
18. If I include one
address on my form and another in a separate letter included
with my application, can my FBI Channeling report be sent to
Answer. No. Your results will only be sent to the address
indicated on your FBI Criminal Report Request form.
19. How long will I
have access to my emailed FBI Channeling report?
Answer. You will have 30 days to access your FBI Channeling
Criminal Report (Identity History Summary Check). If you wait
more than 30 days to view it, it will no longer be available
to you, and it will also be deleted from our system, per FBI
regulations. Once you view your e-mailed results,
you will have 24 hours to print or save it to your computer.The
link to access your report will be deleted from our system within
24 hours upon viewing. On the same hand, once we view and print
your mailed results, they will no longer be available
after 24 hours.
20. Do I need to have
any special software in order to view the emailed results?
Answer. Yes, you will need a version of ADOBE XI.
21. Do I need to have
a cell phone to take advantage of the email option?
22. Can I use an international
cell phone number for my cell phone?
Answer. No, it must be a U.S. phone number.
23. What if I accidentally
provide the incorrect cell phone number?
Answer. You will need to restart the process and pay an additional
24. I have another question
not addressed above, can you help me?
Answer. Yes we can. Please click here to be directed to our Contact Us page and send
us your question. We will respond to your query.
25. What is the cost
to get my fingerprints captured for an FBI criminal history background
Answer. The cost is $20. No refunds are given after fingerprints